Cancellation Policy

We believe in helping our customers as far as possible and has therefore a liberal cancellation policy. Under this policy:

Cancellations request will not be entertained if the orders have already been communicated to the customers and they have initiated the process of shipping them.

There is no cancellation of orders placed under the Same Day Delivery category.

No cancellations are entertained for those products that have been obtained on special occasions. (These are limited occasion offers and therefore cancellations are not possible.)

 

Refund Policy

Refund of a product is allowed only under the following circumstances:

• If the product delivery takes more time than promised (reasons like natural calamities, delay due to the logistics partners, unavailability of the customer, etc are covered under exceptions and a refund will not be entertained under such circumstances), then the customer can cancel the order and the full amount will be refunded back to the customer within 15 working days.
• We do not take any responsibility for a delay in refund because of the delays made by the bank, calamities, or national holidays.
• A customer can ask for a refund if the specification of the product received is not as per the specifications mentioned on the website. A refund will not be initiated if the customer is not happy with the look/feel of a defect-free product, physical damage not notified within 24 hours of receiving the product, any damage caused by the user.
• Please note that depending on the situation, the amount may be refunded after deducting the bank and delivery charges.
• In case you received a freebie along with your product, upon the refund price of the freebie will be deducted, if you do not handover the full order.
• To initiate a refund for any of the products send an email to info@graceessentials.in.

Replacement Policy

Replacement of a product is allowed only under the following circumstances:

• Replacement can be made if the customer establishes that the product delivered is defective or has physical damage.
• In case of receipt of damaged or defective consumer durable items and non-durable items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 24 hours of receipt of the products.
• In case you feel that the product received is not as shown on the site or as per the specifications, you must bring it to the notice of our Customer Service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
• A product will not be replaced if the customer is not happy with the look/feel of a defect-free product, physical damage not notified within 24 hours of receiving the product, any damage caused by the user.
• The whole packet with the product and its accessories intact will be picked up by the courier boy arranged by us.
• To initiate a replacement request affecting any of your products send an email to info.graceessentials.in

 

Product Pricing

• Product prices listed on the website are current. While every care has been taken to label the products accurately, errors in data entry and updation may occur. We reserve the right to cancel the order in case a transaction has been made where the price indicated was not the correct price. In the rare event that happens, we will give a full refund of all money received from the customer.
• Prices are subject to change without advance notice.
• All prices on this web site in Indian Rupees. For international cards used on the site, the banks applicable exchange rate and charges will apply. We have no jurisdiction on this and any disputes or queries on exchange rates and bank charges need to be directed to the bank or institution that issued your card or payment instrument
• All orders are acknowledged at current pricing. We will bill at price in effect at the time of receipt of money and raising of an invoice.
• Our products are liable for GST in India.

 Security

• Transactions on the website are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with the webstore is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that it follows the best security practices adopted by major online vendors where all payments are processed in real-time for your security and immediate peace of mind.
• Credit card and Debit card information is not stored by us and is not taken by us. This information is taken directly by the payment gateway provided who is authorised and is compliant with the regulations and requirements of various banks and institutions and payment franchisees that it is associated with.
• To report security vulnerabilities affecting any of our products send an email to info@graceessentials.in

Out of Stock situations

• Our endeavor is to ensure that all products listed on the site are available in stock for dispatch to the buyer. However, in case the same is not available for any reason, we will contact you within 2 business days and give you the option to exchange, delay, or cancel the order based on your convenience.

Delivery of products

• Purchases are shipped from our own or third-party warehouses/ stores or offices from various points in India. Our endeavor is to make the products reach you within 3-15 Business days from receipt of order and payment depending on the address for delivery.
• Order deliveries will be made by our own staff or third-party courier and logistics companies or Postal Services usually between 10.30 am – 7 pm Monday –Saturday.
• Goods will need to be signed for upon delivery. We take no responsibility for goods signed by an alternative person other than the person ordering the product at the address indicated at the time of the order.
• Since the transactions are authorised by the cardholder, we do not take responsibility for incorrect addresses provided at the time of placing the order.
• We are not responsible for the damage of products after delivery.
• All claims, if any, for damages must be reported to customer service on the day of delivery through the contact us page on the web-store. Also, the said shortage of goods needs to be highlighted and signed on the Proof of delivery copy and returned to the delivery person.
• In case your order has not been delivered but is reflecting “Delivered” on the tracker, please highlight it within 48 hours, or else we will not be able to process your request.

 Delivery Charges

• Shipping and handling rates may vary based on the product, packaging, size, volume, type, and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.